Cosmetology Client Relations
This course examines client relations, service, and retention. Students explore how a business can enhance their competitive position by adopting and implementing a variety of service initiatives relating to the cosmetology industry. Topic areas range from practicing necessary customer service skills, such as communication, listening and conflict management. Creating professional cover letters and resumes enhancing employment possibilities are included in this course. Emphasis is given to the fundamentals of grammar, spelling, sentence structure and paragraph development.