Description
Customer Relations
This course examines the general state of customer service in organizations for both internal and external customers. Students will explore how a business can enhance their competitive position by adopting and implementing a variety of service initiatives. Topic areas range from practicing necessary customer service skills, such as communication, listening and conflict management. Students also will create professional cover letters and resumes. Emphasis is given to the fundamentals of grammar, spelling, sentence structure and paragraph development.
Details
Grading Basis
Official
Units
2
Offerings
Course
SMLBUS 10145189
Academic Group
Associate Degree
Academic Organization
Business & Marketing
Course
SMLBUS 10145189
Academic Group
Contract Class
Academic Organization
Business & Marketing