VoIP Convergence Fundamentals
This class prepares students for the Cisco CCNA-Voice certification. It will introduce students to the terms and definitions of Analog phone systems and Voice over IP (VoIP) networks. Topics included in this course will be configuring and maintaining an IP Telephony system, provisioning phones and users, configuring call features, and establishing voicemail. Cisco Call Manager, Call Manager Express, Cisco Unity Connection Voicemail, and Cisco VoIP phones are used to configure and build a converged IP telephony infrastructure suitable for a business. Troubleshooting will be emphasized.