Description
IT Service Concepts
This course is an introduction to the broad range of customer service topics an entry-level user support specialist is expected to know. The course explores the kinds of knowledge, skills and abilities needed for a successful career in the support industry. Topics include successful communication with technology users, end-user training, budgeting and other management priorities, the evolution of IT support, and best practices of the ITIL framework.
Details
Grading Basis
Official
Units
3
Offering
Course
ITTECSUP 10154122
Academic Group
Associate Degree
Academic Organization
Information Technology