Description
Customer Contact Skills
Find ways to deliver outstanding customer service. Improve verbal, nonverbal, and listening communication skills; develop problem-solving techniques to deal with a variety of customers; and find ways to add value to the customer interaction. Examine how technology impacts customer service, review how service breakdowns occur and how to recover, and develop campaigns for building customer loyalty.
Details
Grading Basis
Official
Units
1
Offering
Course
ADMINPRF 10106164
Academic Group
Associate Degree
Academic Organization
Business Technology