Description
Customer Contact Skills
Develop a foundation in customer service knowledge and skills through inquiry and analysis of internal and external customers, verbal and nonverbal communication, listening techniques, critical thinking and problem-solving, as well as adding value to customer service interactions. Focus on the impact of technology on customer service, analyze service breakdowns and recovery, examine customer loyalty programs, and explore the diverse customer base within our global economy.
Details
Grading Basis
Official
Units
2
Offering
Course
ADMINPRF 10106164
Academic Group
Associate Degree
Academic Organization
Business Technology