Description
Customer Service Management
This course examines the general state of customer service in organizations for both internal & external customers. Explores how a business can enhance their competitive position by adopting and implementing a variety of service initiatives. Topic areas range from practicing necessary customer service skills, such as communication, listening and conflict management to discussing service strategies used by top companies.
Details
Grading Basis
Official
Units
3
Offering
Course
SMLBUS 10145185
Academic Group
Associate Degree
Academic Organization
Business & Marketing