Description
Business Communication
Develop and apply business and managerial communication skills and tactics. Topics include active listening; concise business writing; concise business speaking; non-verbal communication and body language; adapting social styles; successfully managing difficult (“crucial”) conversations and conflict; customer interactions including handling customer complaints; working with diverse others; bias, stereotypes and workplace harassment;negotiation tactics; and conducting coaching/performance evaluations. Activities include preparing for, and conducting a business job interview; exploring business networking by creating a LinkedIn profile and creating and editing a shared digital document.
Details
Grading Basis
Official
Units
3
Offering
Course
BUSADM 10102114
Academic Group
Associate Degree
Academic Organization
Accounting & Finance