Description
Business Communication
Primary focus is on developing advanced interpersonal communication skills. Topics include: effective listening, conveying ideas concisely and persuasively, and adapting one’s communication style to best connect with others. Managerial applications are emphasized; examples include: successfully managing difficult (“crucial”) conversations while avoiding destructive conflict, customer-facing interactions (such as complaints), business networking, negotiation tactics, and key employee interactions: performance reviews, setting SMART Goals, and disciplinary conversations. The course requires extensive “field work” to apply the concepts learned in class to the real world.
Details
Grading Basis
Official
Units
3
Offering
Course
BUSADM 10102114
Academic Group
Associate Degree
Academic Organization
Accounting & Finance