Customer Contact Skills
Session
8 Week - Second
Class Number
61740
Career
Degree Career
Dates
3/22/2021 - 5/14/2021
Units
2 units
Grading
Graded
Description
Develop a foundation in customer service knowledge and skills through inquiry and analysis of internal and external customers, verbal and nonverbal communication, listening techniques, critical thinking and problem-solving, as well as adding value to customer service interactions. Focus on the impact of technology on customer service, analyze service breakdowns and recovery, examine customer loyalty programs, and explore the diverse customer base within our global economy.
Class Notes
In this online course students may need to view online videos and/or need access to a webcam and microphone. Please consult with the instructor for technical requirements. It is recommended students review Online Learning Etiquette prior to the start of class, copy and paste this URL into your web browser: https://madisoncollege.edu/online-etiquette. ******************** This class may be merged with other class sections within our Learning Management Systems (e.g. Blackboard) to facilitate learning and collaboration amongst class sections. Please contact your faculty member with questions related to how this class may make use of merged sections.
Additional Class Information
Approximate Tuition Fee
341.5
Class Actions
Class Details
Instructor(s)
Lynn Baldwin
Meets
Online
Meeting Dates
03/22/2021 - 05/14/2021
Room
Online
Instruction Mode
Online Course
Campus
Online
Location
Online
Components
Textbooks/Materials
Special Instructions Rental required textbooks are $0.00 if participating in the College’s rental program. The prices listed are for students who wish to purchase their textbooks or have opted out of the rental program. Prices are subject to change without notice.

CUSTOM: CUSTOMER SERVICE

Book
Status Rental Required
ISBN 9781307460056
Author LUCAS
Publisher MCG/CREATE
Edition 7TH 19
Price 104.15 USD
Notes Used books may be available at the bookstore for $67.7
Class Availability
Status
Open
Seats Taken
21
Seats Open
9
Class Capacity
30
Wait List Total
0
Wait List Capacity
30